How do I remove something I've sold?
Open the listing from My listings (on a phone, Selling in your account). If it sold, select Mark sold. To take something down without selling it, select Pause (for a while) or Withdraw.
Step by step
Step 1: Select My listings at the top of the page (on a phone, go to your account and select Selling), then select the listing.
Step 2: If it sold, select Mark sold and confirm. Any pending offers end, and this can't be undone. We'll then ask whether it sold through townsyville; that's just for us, and Prefer not to say is fine.
Step 3: To stop it showing for a while, select Pause. Select Put back on sale when you're ready.
Step 4: To take it down for good, select Withdraw and confirm.
Good to know
Tip
Ongoing products (things you make to order or keep in stock) aren't marked as sold. Pause or withdraw them to stop taking new orders; orders already in progress carry on.
Good to know
If the item is reserved for a buyer, finish or cancel the reservation in your conversation with them first.
See how it works: Selling on townsyville
Last updated 30 October 2026